Operations & Support Services

Operations & Support Services for Residents & Community Members During the Covid-19 Emergency

On behalf of the entire Hope Communities organization, we hope that you, your family and loved ones are healthy and taking all recommended precautions concerning the Coronavirus outbreak. We have taken multiple measures to reduce risk at our properties, and in the Hope administrative building, while still providing high-quality service to you. Effective Wednesday March 18th, our leasing, property manager and program offices will limit face-to-face meetings and visitations to the office in order to comply with the CDC rules for social distancing. We ask that if you do schedule an in-person meeting that you stop at the door and use the hand sanitizers and wipes that are available as you enter the office. We will be following the protocol of the COVID-19 Recommendations of The Colorado Department of Public Health. We remain committed to our mission to provide safe housing and pathways to economic and personal opportunity for all our residents and members of the communities we serve. We will be doing this work through a “Health and Safety First” lens. We accept responsibility to help you understand the overwhelming amount of information that is pouring in. Let us know how we can help.

Resource Navigation & Support Services

Hope Communities continues to offer resources navigation and support services at its Hidden Brook and Gardens locations. Phone numbers and emails for staff are posted on office doors. At this time, you may schedule time with a member of the program team to meet in-person, via phone or to schedule a video conference call. If you, or someone you know, needs support please contact us.

Program Contacts:

Building Maintenance & Operations

Staff are always happy to support you by answering questions and helping with other housing issues over the phone (see numbers below). Our maintenance department will be responding to emergency calls only and will stay on that schedule until we have determined that the risk has lessened. We ask that all work-order requests are called into the leasing office. For more information on what is currently being considered an emergency, click here. For Hidden Brook call 303-355-2575. For after-hour calls and holiday-emergencies, call the same number and follow the prompts (Press 2 then 0 for the answering service.) For the Gardens of Hope Communities, call 303-394-3756. For after-hours and holiday emergencies, call the same number and follow the prompts (Press 2 then 0 for the Answering Service.) For the Point and Carolton Arms, call 303-830-1223. For after-hour calls and holiday emergencies, call the same number and follow the prompts (Press 2 then 0 for the Answering Service).

Rent & Financial Support (Updated 3/24/20)

We know this is a stressful time for many and the added concern that the economic impact of business closures and social distancing efforts will have on our community. Hope Communities is working to secure resources and additional financial support. We will continue to share resources as soon as we learn about them. Hope will work with residents who are unable to pay rent due to the current crisis. There will be no rent increases or late fees assessed, or evictions due to lack of payment for those affected by the virus during this time of crisis. Residents will be asked to share evidence that they have lost work or are otherwise affected by the virus to receive leniency on timing of their payment and will be asked to pursue other resources to fulfill their responsibility to pay. They will be given guidance to apply for reduced payments, due to lower income, if they have subsidized housing. And, we will help people, as appropriate to apply for unemployment and other benefits to help sustain them. We have been and will continue to identify resources for those losing work. Staff will post flyers with information and we will continue to share information on our website as well as through our social media channels (Facebook, Twitter and LinkedIn). For immediate emergency and utility assistance, Denver’s Department of Housing Stability has published a helpful list of housing resources in ten different languages. Follow this link for information in English, Amharic, Burmese, Dari, Farsi, French, Karen, Karenni, Rohingya, and Swahili. Scholly, an online student success platform, has announced the Scholly COVID-19 Student Relief Fund, aimed at providing cash assistance to financially burdened students, parents of students, and graduates during this unprecedented crisis. Applicants who are approved will receive a one-time cash payment of $200. You can apply on Scholly’s website.

Food Resources

Denver Public Schools will offer free breakfast and lunch meals to students and their families at 12 locations throughout the city, weekdays from Monday, March 16 through Friday, April 3. Food will only be available in grab-and-go packaging to avoid congregating. To prioritize social distancing, families are not allowed to eat on site. DPS is not able to provide transportation for people to obtain these meals. Breakfast and lunch is also available for adults and can be picked up every weekday. In addition, weekend breakfast and lunch will be available for families to pick up every Friday. For additional information, visit https://www.dpsk12.org/coronavirus/#food Denver continues to fuel our youth by providing access to free grab-and-go supper meals. Grab-and-Go suppers are provided by the Tasty Food – Where Denver Youth Eat Free program with the City and County of Denver. These meals are for youth between the ages of 1 – 18 and available on a first-come, first-served basis at 17 Denver recreation centers, Monday – Friday, 3:30 – 5:30 p.m. No ID or registration required – just swing by, GRAB your meal … and GO! View a full list of Tasty Food sites and stay informed of any additional updates by visiting the Tasty Food website.

Health & Well-Being

We are working diligently and taking precautions to ensure our spaces are cleaned thoroughly and following CDC guidelines. We ask that everyone practice these important safety and social distancing protocols. Follow this link to our Coronavirus info sheets. Mental health and managing stress and anxiety is also of great importance during this time. The CDC has great information for individuals, families, and those with pre-existing mental health or substance abuse issues: Managing Anxiety & Stress. Additional support is available through Colorado Crisis Services. They provide free, confidential, professional and immediate support for any mental health, substance use or emotional concern, 24/7/365. Call 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional. For the most current information on the COVID-19 (Coronavirus), we recommend following information as provided by the Centers for Disease Control and Prevention, the World Health Organization or the Colorado Department of Public Health & Environment.

COVID-19 Health Care & Advice

FREE Telehealth and Nurse line Services from the State of Colorado COVID-19.Colorado.gov website

Health First Colorado Medicaid Nurse Advice line

Centura Health
COVID-19 Patient Information Line available to everyone in Colorado

Children’s Hospital Colorado
ParentSmart Healthline

Clinica Colorado
Book an appointment with Clinica Colorado in English or Spanish
Clinica serves populations in Adams County and surrounding areas with low cost, primary health care, especially for those who are uninsured.

Denver Health
Denver Health Nurseline
The Denver Health Nurse line is open to Denver Health patients and City and County of Denver residents only.

303-563-3300 Denver Metro Area
877-647-7440 Outside of Denver

Administrative Office

The Administrative Office is being staffed but will be accepting limited in-person meetings on an appointment basis. Please feel free to reach out to administrative or executive management staff via email or phone. Contact information is available online at this location: https://hopecommunities.org/about-hope/our-team/

Check In with Hope
on Facebook Live

Hope Communities is fighting quarantine shock with a series of check-ins via Facebook Live. We’ll talk resources and services, physical and mental health, and whatever concerns our community. You can comment or ask questions during the session—and if you can’t tune in for the livestream, past check-ins are available here for viewing anytime.

In the fourth check-in (April 6), Hope President & CEO Sharon Knight shows how to make a face mask from a bandanna.

Building Community Check-Ins
Every Tuesday
3:00 p.m.

Looking for a good book? Our Building Community Check-Ins include


with great advice on all sorts of reading to help you through the lockdown and beyond!

Latest COVID-19 Updates

Resource navigators are heroes!

Resource navigators are heroes!

Resource navigators are heroes! Thank you Enterprise Community Partners for highlighting the important work Community Resource Navigators like Hope Communities’ Amber Owens do every day. So grateful to Amber and all our Resource Navigators for their unwavering commitment to community, justice and equity.  
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Here Are the Recipes!

Here Are the Recipes!

On May 15th , we featured recipes and tips for cooking with foods that are normally found in food pantries, food boxes, or favored in the SNAP and WIC programs. They essentially use beans, rice, onions, peppers and eggs as a common thread – among other ingredients to make the recipes healthy and tasty. On May 1st , we did…
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With the Coronavirus crisis, many throughout our communities are learning what Hope Communities has known for 40 years: our social safety nets are not supporting the need that exists. So many people throughout our state, our country and our world are living on the edge of a very thin cliff with no resources to survive a minor crisis, much less what…
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Deep gratitude for Hope staff & all essential workers

Deep gratitude for Hope staff & all essential workers

A message from Sharon Knight, President & CEO of Hope Communities There has been a groundswell of acknowledgement for the essential workers helping all of us get through this pandemic. I am so grateful for the medical teams, grocery workers, first responders, and government staff who are contributing their efforts to support our communities. And I also want to recognize some essential workers who are not getting as…
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COVID-19: What we are LEARNING

COVID-19: What we are LEARNING

Hope is working diligently to help residents who have lost their jobs or had a reduction in wages as a result of the virus to secure emergency rent funds. Many residents have service industry jobs that have closed down, and do not pay workers who cannot be on the job. Since Hope Communities does not receive direct government subsidies for…
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COVID-19: What we are DOING

COVID-19: What we are DOING

As part of our mission, Hope Communities provides programs and support services to anyone from our properties and surrounding neighborhoods, free of charge. Staff works with the most vulnerable in our communities, to help them find and maintain housing, meet basic needs, and gain education and skills they need to successfully support their families. These services are often critical to…
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