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Operations & Support Services

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COVID-19 Info Sheets (Various Languages)

Operations & Support Services for Residents & Community Members During the Covid-19 Emergency

On behalf of the entire Hope Communities organization, we hope that you, your family and loved ones are healthy and taking all recommended precautions concerning the Coronavirus outbreak. We have taken multiple measures to reduce risk throughout our properties and offices, while still providing high-quality service to you.

Since the start of the pandemic, Hope has continued to serve residents and clients in-person. We do have very specific criteria for those meetings, though.

Hope’s leasing, property management and program offices continue to limit face-to-face meetings and visitations to comply with CDC rules for social distancing. If you are scheduled for an in-person meeting, we take the following steps with each client:

  • Temperature checks at the door using an external thermometer,
  • masks are required and must be worn properly during the entire meeting by both staff and client,
  • hand sanitizer is available at every work station and use is encouraged by all, and
  • social distancing will be adhered to as much as possible, using the 6-foot standard.

We will be following the protocols of COVID-19 recommendations of the Colorado Department of Public Health.

We remain committed to our mission to provide safe housing and pathways to economic and personal opportunity for all our residents and members of the communities we serve.  We will be doing this work through a “Health and Safety First” lens.  We welcome the opportunity to guide clients through the information and guidelines that develop as we navigate the various stages of COVID-19. Let us know how we can help.

Resource Navigation & Support Services

Hope Communities continues to offer resources navigation and support services at its Hidden Brook and Gardens locations. Phone numbers and emails for staff have been provided to residents and are posted on office doors. You may schedule time with a member of the program team to meet in-person, via phone or to schedule a video conference call. If you, or someone you know, needs support, please contact us.

Program Contacts:

Building Maintenance & Operations

Staff are always happy to support you by answering questions and helping with other housing issues over the phone (see numbers below). Our maintenance department is currently responding to emergency calls and will stay on that schedule until we have determined that the risk has lessened. We ask that all work-order requests are called into the leasing office. For more information on what is currently being considered an emergency, click here.

Hidden Brook: 303.355.2575

  • For after-hours calls and holiday emergencies, call the same number and follow the prompts (press 2 then 0 for answering service).

Gardens of Hope Communities: 303.394.3756

  • For after-hours and holiday emergencies, call the same number and follow the prompts (press 2 then 0 for answering service).

The Point and Carolton Arms: 303.830.1223

  • For after-hours and holiday emergencies, call the same number and follow the prompts (press 2 then 0 for the answering service).
Rent & Financial Support (Updated 3/16/21)

We know this is a stressful time for many. Hope has secured resources to give our residents additional financial support and we will continue to seek out additional resources as the impacts of this pandemic continue.

In keeping with our commitment made in March 2020, there will be no rent increases or late fees assessed, or evictions due to lack of payment for those affected by the virus. Residents will be asked to share evidence that they have lost work or are otherwise affected by the virus to receive leniency on timing of their payment and will be asked to pursue other resources to fulfill their responsibility to pay. They will be given guidance to apply for reduced payments, due to lower income, if they have subsidized housing.

Additionally, we will help people, as appropriate, to apply for unemployment and other benefits to help sustain them. We have been and will continue to identify resources for those losing work. Staff will post flyers with information and we will continue to share information on our website and on social media channels (Facebook, Twitter and LinkedIn).

For immediate emergency and utility assistance, Denver’s Department of Housing Stability has published a helpful list of housing resources in ten different languages: English, Amharic, Burmese, Dari, Farsi, French, Karen, Karenni, Rohingya, and Swahili.

Scholly, an online student success platform, has announced the Scholly COVID-19 Student Relief Fund, aimed at providing cash assistance to financially burdened students, parents of students, and graduates during this unprecedented crisis. Applicants who are approved will receive a one-time cash payment of $500. You can apply on Scholly’s website.

Internet options for lower-income families can be found here.

Food Resources (Updated 2/17/2021)

Denver Public Schools is providing free weekday breakfast and lunch for children at pick-up and delivery sites throughout the city. You must complete an application for the meal benefit. Meals are also available for adults at a small cost ($3.00 breakfast, $4.50 lunch).

Tasty Food – Where Denver Youth Eat Free program with the City and County of Denver. These meals are for youth between the ages of 1 – 18 and available on a first-come, first-served basis at 20 Denver recreation centers. Make sure you check their website for any location or schedule changes.

Health & Well-Being

We are working diligently and taking precautions to ensure our spaces are cleaned thoroughly and following CDC guidelines. We ask that everyone practice these important safety and social distancing protocols.

Coronavirus info sheets.

Mental health and managing stress and anxiety is also of great importance during this time. The CDC has great information for individuals, families, and those with pre-existing mental health or substance abuse issues: Managing Anxiety & Stress.

Additional support is available through Colorado Crisis Services. They provide free, confidential, professional and immediate support for any mental health, substance use or emotional concern, 24 hours a day. Call 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional.

For the most current information on COVID-19 (Coronavirus), we recommend following information provided by the Centers for Disease Control and Prevention, the World Health Organization or the Colorado Department of Public Health & Environment.

COVID-19 Health Care & Advice

FREE Telehealth and Nurse line Services from the State of Colorado COVID-19.Colorado.gov website
https://covid19.colorado.gov/do-you-have-symptoms/telehealth-nurselines-directory

Health First Colorado Medicaid Nurse Advice line
1-800-283-3221

Centura Health
COVID-19 Patient Information Line available to everyone in Colorado
888-540-8924

Children’s Hospital Colorado
ParentSmart Healthline
720-777-0123

Clinica Colorado
Book an appointment with Clinica Colorado in English or Spanish
Clinica serves populations in Adams County and surrounding areas with low cost, primary health care, especially for those who are uninsured.

Denver Health
303-739-2111
Denver Health Nurseline
The Denver Health Nurse line is open to Denver Health patients and City and County of Denver residents only.

HealthOne
303-563-3300 Denver Metro Area
877-647-7440 Outside of Denver

Administrative Office

The Administrative Office is staffed and accepting in-person meetings by appointment only. Please feel free to reach out to administrative or executive management staff via email or phone: staff contact information

Check In with Hope
on Facebook Live

Hope Communities is fighting quarantine shock with a series of check-ins via Facebook Live. We’ll talk resources and services, physical and mental health, and whatever concerns our community. You can comment or ask questions during the session—and if you can’t tune in for the livestream, past check-ins are available here for viewing anytime.

In the fourth check-in (April 6), Hope President & CEO Sharon Knight shows how to make a face mask from a bandanna.

Building Community Check-Ins
Every Tuesday
3:00 p.m.

Looking for a good book? Our Building Community Check-Ins include

BOOK REVIEWS

with great advice on all sorts of reading to help you through the lockdown and beyond!